Zaabi: The Authority endeavours for providing highly smart services to enhance
the performance of the insurance market and globally raise its competitiveness.
– October 2016
Insurance Authority participates, for the second year, in Gitex Technology 2016
with new smart applications and services in the field of the insurance
services, which are provided to the customers, including the companies, insurance
–related trades, document holders, and the public.
HE Ibrahim Obaid Al Zaabi, Director General of the Insurance Authority, emphasized
that the new applications and services to be launched by the Authority in GITEX
2016 would be added to the qualitative success chain made by the Authority in
the smart transformation field. It allowed the Authority to provide smart
services to the customers, including the insurance companies, insurance –related
trades, insurance document holders, partners, and the public.
added that the participation of the Authority in GITEX Technology, for the
second time, aimed at presenting the qualitative achievements of the Authority
in the area of the smart and electronic services and transactions, introducing
to its customers, partners, and public the smart services provided by the
Authority, highlighting its future plans and projects to accomplish its visions
of being a leader in regulating and developing the insurance sector and
upgrading its standards for global competition.
smart services, which are provided by the Authority to its customers and
partners, include receiving and settling complaints, providing insurance
inquiries, renewing the registration of the national and foreign insurance
companies and their branches, as well as the insurance companies, individuals,
agents, brokers, loss adjusters, mathematics experts, insurance consultants,
the companies of health insurance claim management and their branches, renewing
the entry on the record, and requesting for an amendment to the data of the
insurance companies, and the companies of health insurance claim management, as
well as the insurance companies, individuals, agents, brokers, loss adjusters,
mathematics experts, insurance consultants on the record. There are also the
automatic renewal of the licenses of the insurance –related companies and
trades, e-payment for the service charges, following up the procedures of the
provided services, and service performance 24/7.
Zaabi confirmed that such smart services contributed to continuously providing
better services to the nationals, document holders, customers and the public,
performing the insurance services in smooth and easy steps, which would save
the time and effort and reduce the cost. It promoted the dissemination of the
government innovation and excellence culture, the employment of the best human
cadres, the combination of similar business, the efficient and effective
linkage between the relevant relations.
added that the Authority’s available application in the smart phones and
devices made a quantum leap in the field of service provision and multiple
communication channels with the customers, including the document holders, the
public, and insurance-related trades alike. Furthermore, it simplified the
procedures in line with the directives of the wise leadership, so that the
business environment and the government work performance would be developed to
meet the needs of the customers and the public.
pointed out that the adoption of smart services in the Insurance Authority
contributed to achieve a qualitative added value leading to a development in
the work performance in the Authority and the insurance companies, a promotion
of the insurance sector competitiveness, and an evolution in the UAE business
Zaabi said: the Authority succeeded in making a smart transformation of 100% in
the prioritized services. They are 11 services, according to the official
report of the Telecommunications Regulatory Authority. The Authority could
transform 40 services, which were provided in a hard copy and manually, into
smart services provided via smart devices and mobiles. It would enable it to
become a smart authority providing modern and competitive services to build an
advanced modern community in the UAE.
added that the Authority succeeded in transforming the majority of its
services, which were provided in a hard copy and manually shortly before, into
smart services provided through smart devices. It reflected a development in
the performance of the Authority and the sector, and in the Authority’s
relation with customers and the public.
Director General of the Insurance Authority emphasized that the objective of
providing such services to the customers in the local insurance market was to
develop the performance of the companies and the local insurance market,
according to the best practices and standards, which would conform to high
services. Such services would simplify the procedures, reduce the time and
effort, save the costs, promote sector growth and local market competitiveness,
and support the economic growth. They
would diversify the productive and economic base of the state, and strengthen
the elements of abidance by the laws and regulations.
smart services of the Authority contributed to make a distinguished added
value, which resulted in developing the government work environment, enhancing
the competitiveness of the insurance sector and the UAE business environment,
and recording a quantum leap in the development of the business and performance
at the level of the Authority and the sector. Such value also resulted in providing
better services to the nationals, the customers, and the public around the
clock, carrying out the insurance transactions in smooth and easy steps, saving
the time and effort, and reducing the costs.
smart services were positively reflected on the work mechanism of the Authority
and the customer performance results in terms of raising work quality,
accelerating work pace, overcoming the difficulties, and developing the quality
concepts. They also disseminated and circulated the innovation and excellence
culture and upgraded the concept of the government services, which were to be
provided to the business community and the public. They employed the best human
cadres, combined similar business, and linked the relevant procedures to each
its participation in GITEX last year, the Authroity launched the automatic
renewal service, by which the insurance and insurance-related trades could
renew the license in one step rather than the 8 steps, as was previously done,
so that the license of the companies would be renewed in less than a minute.
Authority launched the “Apple Watch” Initiative, by which the smart services of
the Authority would be developed on an Apple watch. It would allow the customer
to use the smart services easily and carry out the transactions rapidly around
initiative provides many benefits, the most important of which are the
notifications of all smart operations (licensing, registration, or complaints),
direct communication with the Authority, complaint inquiry, input of complaints,
a calculation of service costs, and a notification of the nearest sites of