Abu Dhabi, 22 November 2015
HE Ibrahim Obeid Al Zaabi, Director
General of the Insurance Authority opened the events of the Insurance
Authority’s Innovation Week in Abu Dhabi, under the slogan "The Insurance
Authority Innovates". The Week is
part of the events of Emirates Innovation Week, and is marked in the presence
of the managers of insurance companies, insurance-related professionals,
policyholders and the public.
These events are the first series of
events, which the Authority intends to organize in the Innovation Week at the
State level in cooperation with the customers of the Authority and its
Mr. Al Zaabi said in his opening
speech that "the organization of such events is as an embodiment of the
declaration of HH Sheikh Khalifa bin Zayed Al Nahyan, the UAE President, May
Allah protect him, that 2015 is the year of innovation, and in implementation
of the directives of HH Sheikh Mohamed bin Rashid Al Maktoum, the Vice
President, Prime Minister and Ruler of Dubai, which is in line with the
National Innovation Strategy that aims to promote the position of the State
among the more innovative countries in the world.
He explained that innovation in the
United Arab Emirates became a main feature in making radical change in the
economy and business formulations, and a prominent landmark in developing the
culture of serving customers by virtue of the vision of the wise leadership and
its approach, which supports innovation issues and fields.
Al Zaabi said: "the latest translation of this vision
and approach came recently when HH Sheikh Khalifa bin Zayed Al Nahyan, the UAE President,
May Allah protect him approved the UAE higher policy of the UAE in the field of
Sciences, Technology and Innovation, which include 100 initiatives with
investments amounting to 300 Billion Dirhams.
It includes the creation of funds to finance sciences, researches and
innovation, and to reconsider all investment legislations to encourage the transfer
of technology and support innovation.
The Director General of the Insurance
Authority confirmed that, based on this vision, the Authority has adopted
creativity and innovation as one of the core values that the Authority seeks to
establish and promote at the level of the Authority and the sector with a view
to move the Insurance Sector forward towards the future on innovative basis.
He indicated that the Authority has launched
a strategy to manage creation and innovation in order to bring about a substantial
and radical change in the management means and methods, and enhance the
competitive ability in the provision of services in a better manner, and explore
the individuals' capabilities to support and guide them toward development and
improvement. The Authority also launched
the "Innovation Corner" in its headquarters in Abu Dhabi, which
provides everybody with a room to share innovative thoughts with a view to
develop the culture of innovation and business development.
Al Zaabi explained that marking the Innovation
Week by the Insurance Authority aims at disseminating the innovation culture in
the State and promote its position as an international center for innovation. It also aims to introduce to the insurance policyholders
and customers the innovative projects of the Authority and its various
initiatives in providing the highest level services to the customers, as well
as to exchange thoughts, knowledge and expertise in order to develop all the
services of the Authority.
He said that the Authority will
launch a number of initiatives during the Innovation Week, the most important
of which will be the Telqaai Initiative, Your Professional E-Policy
Initiative, Quick Contract Initiative, and My Channels Initiative,
which is an initiative to diversify the channels to receive the complaints of
policyholders and beneficiaries relating to insurance activities, the Good
Driver Initiative, Know Your Policy Initiative, My Window Initiative
to introduce an electronic system for correspondences and inquiries, My
Invention Initiative, which is an innovative competition addressed to
university students, Joint Electronic Control Initiative and Innovative
He expressed hope that the events to
mark the Innovation Week will provide a window for communication and positive
interaction to best serve the interests of the sector and national economy.
Al Zaabi said that the strategy of
the Insurance Authority succeeded in adopting smart and competitive services,
and in developing the business environment to build a contemporary advanced Emirati
society, and thus, it developed to a smart authority in its services and
transactions provided to the public, insurance companies and insurance-related
Consequently, the Authority achieved
100% accomplishment rate in the Smart Electronic Transformation Indicator for
government services, according to the report of the Telecommunication Regulatory
Authority for the year 2015.
Smart services in the Authority
include services to policyholders, the public and the customers, including insurance
companies and insurance-related professions, such as complaints, inquiries
related to insurance, registration and renewal of the company for insurance
companies, insurance-related professions and their branches, electronic payment
of service charges, and follow-up on the provided services and delivering them on
Al Zaabi also stated that such
services have achieved an outstanding added value, which has contributed to
developing the governmental work environment and enhanced the competitiveness
of the Insurance Sector. They also contributed to provide low-cost, easy and
smooth services to the policyholders, customers and public around the clock.
The celebration events of the of the
Insurance Authority Innovation Week included the launch of a number of
initiatives and digital platform along with specialized lectures and
interactive workshops in the presence of lecturers and professionals in the