May 4th, 2015
Insurance Authority (IA) organized a training course on developing the quality
of insurance service delivery to partners and companies today at the IA's
headquarters in Abu Dhabi, in the presence of representatives of the IA's
partners of governmental bodies and insurance companies.
H.E. Ibrahim Al Zaabi, Director General of the IA,
welcomed the attendees. He confirmed
that the IA is committed to develop the services provided to insurance policyholders. He further highlighted the importance of improving
such services to keep up with the UAE competitiveness level.
the workshop, the team of the IA Institutional Development Office delivered a presentation
on the "Emirates Government Service
Excellence Program" application
to achieve the UAE Vision 2021 to become one of the best countries worldwide
and the program's vision to provide excellent "seven star" government
services, as well as to implement the strategic trends towards an integrated and
proficient government that focuses on the customs.
during the workshop also included the customer's typical experience represented
in four key phases, namely receiving of service, submitting the service
application, communication during the course of procedures, and service
completion, in addition to the key customer satisfaction principles in the UAE,
service quality and complaint handling.
the requirements to deliver "seven star" service to the customers
were addressed. This is based on many key aspects, most
importantly laying down untraditional frameworks to instill the culture of
creativity, developing a work environment that promotes solutions and creating
new methods to provide the services and develop the economy in order to promote
the UAE global competitiveness, innovation, creativity in communications, and
launching of knowledge forums where ideas, suggestions, and experience are
exchanged among the employees, and applying the excellence platform in the